I’m not quite sure how to react to this one. For the last couple of months I’ve happily had my website hosted with the free webhost Frac.dk. Now, I chose Frac.dk for good reason, they are fast, reliable, had very little downtime (some but less than most free service), did SQL and PHP, were a Danish company and I’d heard good things.
Now they’re gone. Visit my site and you’ll see what I mean.
Don’t get me wrong, I know I don’t have much right to complain as they were a free service, but I have to. They gave us no warning. None… I was on my site this morning. Only 10 minutes before they vanished in fact. I had no warning. Nothing, not a single email saying that we are going to terminate our services. Bad form guys.
As I said, I’m well aware that they can do what they want as it’s a free service, however, when they do come back I WILL NOT be with them. Why? Courtesy. Plain old customer service. What would it have taken to send a notification email… Would it really have been that hard to tell people last week so that they could find new hosts for their sites? This simple act would probably have kept me with a temporary host while I was waiting for them to come back, and I’d have happily paid for the service. Hell, I’d have paid for the service I was getting up until now if they wanted. But no… no notification, no chance to move, no nothing…
It’s not so bad for me. I have all my stuff backed up on my server at home, but what about Joe Public, just doing his personal site from day to day, with no backups, and most of (if not all of) his content on the server. Well, more fool him eh? Frac.dk say that if you keep an eye on the site detail will be posted for retrieval of your files.. but no mention of when.
Bad customer service lads, and certainly not the way to impress people so they’ll join your paid service when you come back.