Poor customer service makes Paul and his wallet go elsewhere
My internet connection is back as evidenced by the fact that you’re reading this post!
However, it wasn’t the promised technician who fixed it.
Actually it appears to simply have fixed itself! I must have a magic cable modem or something.
As I said in the previous post, TDC couldn’t see anything wrong on their end, so assumed it was my fault and said they’d send out a technician to have a look.
I know there was nothing wrong here, and the fact that everything magically came back to life without any interference from me confirms my theory that the fault was at their end.
Still, I’m annoyed with TDC. As far as they know my connection is still down. They’re supposed to send out a technician to have a look but so far today I’ve not been graced by either a technician on my door step or a phone call confirming arrival of one this week.
I’m not likely to get either today as it’s now 5pm!
So, as they’re to busy to look after a customer who, as far as they are aware, has had his internet and telephone down since Thursday night, I’m going to be too busy to call them and tell them I don’t need a tech to come out.
It’s not like they don’t charge us enough for all the services frigid bitch and I pay them for.
They’re not likely to reimburse me for the time I didn’t have the connection, so if they send a tech out it will cost them money! I know that’s childish, but this is not the first time we’ve experienced terrible customer service from TDC.
Normally they’re actual service is excellent, it’s just they’re customer service that sucks.
If they don’t send a tech or call to confirm my services are working again, then I will be searching for new service providers and canceling my contract.
Hey Paul, good to know that you’re sticking it to them. I had the same thing happen here with Cox Communications who’s a big time cable provider in the states.
In the end, they told me I had wait four days for a tech to come out and inspect things. This after they tested my cable modem remotely and said things were fine.
I realized though that since we had bundled services (cable tv, ‘net and digital phone) and the others were working fine — it had to be a hardware issue — not a cable signal issue.
I yanked out the modem and brought it to their service center. Got a new one on the spot and was back up and online in no time!