Improve Skype quality with these tips

Kevin and myself have been having fierce problems when talking to each other on Skype, yet these problems do not affect our Skype conversations with anyone else.

While talking today, Kevin pasted in part of an email, which a Skype tech support bod had sent him, about how to improve the quality of Skype.

Try out these 5 easy tips to improve your Skype experience:

1. In Skype, Go to Tools > Options > Connection. Select the option to use ports 80 and 443. In the “Incoming Connections” box you can chose any port between 1024 and 65535.

2. Reconfirm that your firewall is correctly configured. Follow the simple visual guide here:

3. Quit any file sharing applications or high-bandwidth usage applications.

4. For more detailed security setup on a network:

5. If these suggestions do not resolve improve cal quality, follow these steps:

* Quit Skype

* Locate the shared.xml file found in
C:Documents and settingsYour Windows UsernameApplication dataSkypeshared.xml

* Delete the file called shared.xml

* Restart Skype ( shared.xml will be recreated )
Note: Showing hidden folders and files has to be turned on: please navigate to :

In XP – My Computer > Tools (Menu) > Folder Options > View.

In Windows 7 – Open Explorer >Organize (Menu)> Folder And Search Options > View.

Once there, please make sure that the option “Show Hidden Files and Folders” is enabled.

5. Disable Quality of Service packet scheduling. Go to Start -> Control Panel -> Network Connections.  Right click on the connection you are using. Select Properties. Untick the “QoS Packet Scheduler” option.

Hope these tips help you out.

  • Scot Duke

    Did the tips help you and Kev out?

  • Paul O’Flaherty

    We’ve had some notable improvements. Am on Skype with Kevin as I write this.

    For the first time in ages it is audible :)

  • Jenna

    Great tips! I found this post to be really helpful! Thanks for sharing!

  • Windsor Styres

    Note: Showing hidden folders and files has to be turned on: please navigate to My Computer > Tools > Folder Options > View. Once there, please make sure that the option “Show Hidden Files and Folders” is enabled.

    That didn’t help at all. When i go into My Computer there’s no “Tools” option. Only my different Drives and Files Stored, which none of have “Tools.”

    • Paul O’Flaherty

      I’ve updated the post to make it clearer and considering that the post was written in 2008, I’ve updated the instructions for Windows 7.

      Whether or no these changes still work in 2011, well, that will be up to your own experimentation as I have no way of knowing.

  • Fred Pais

    Hi, looking forward to the day, some good Samaritan will take it on him to hold hand and guide the senior citizens who were introduced to the computer world late in life, to the ways of this new world.

    Though u instructions seemed clear when read, not so when put to practice, wonder where i am going wrong, some times am worried that things may go further bad. I know its too much of an ask, but hope always hold a promise

    • Paul O’Flaherty

      So do I Fred, but to be honest, beyond doing it for you there really isn’t an easier way to do this kind of thing, which is why you either need to build up your experience and skills, or have someone do it for you until you are comfortable.

      Hope you get your issue sorted.

  • http://Knower Daniel

    Any way you could do one for mac?

    • Paul O’Flaherty

      I’m afraid not Daniel sorry. I’m not a Mac guy.

  • Sam

    hello sir, am in studying in china, n have problem video calling my parents in mauritius. I tried your methods, but am having difficulties to locate the “QoS Packet Scheduler” option on windows 8 64bit. Am using a 20mb ethernet connection. Please try to enlighten me.. thx