Can we just be honest when asking people to update or remove links?
It happens to all sites. Links move or change, posts occasionally get deleted, categories get restructured and despite your best intentions, you still have broken links coming into your site.
At this point you can either set up 301 redirects to a new location or relevant content, or you can reach out to site owners and ask them to alter or remove their links. Most site owners will be happy to update broken links, but a little bit of honesty will get you a lot further than trying to scare site owners by saying that Google is penalizing your site and the same will happen to them.
I’m seeing it happen a lot lately. Instead of just being honest and saying “Our bad, we restructured our site and don’t care to put 301’s in place” or “We deleted the content you were linking to” or (and perhaps most honestly) “we’re engaging in some reputation management”, most emails of this type appear to be defaulting to the “Google is penalizing us and if you don’t delete the link Google will penalize you and your site will never rank again” tactic.
The truth is that a handful of broken links on my site spread over thousands of posts isn’t going to result in Google issuing my site any kind of penalty.
While you’re at it, make it as easy as possible for me to find the link you want removed. Provide me with the name and URL of the post in which the link appears. Sure I could search for the URL you want removed but that’s more work for me. The easier you make it the more likely I am to actually do what you want.
Do not, ever, ever, ever send me a list of URLs from my site that include category indexes, tags etc. That’s pointless and making more work for me. Just 1 URL. That is all. Show me you’re not lazy and actually care.
Finally a tip for managing and detecting broken links on your own site. You really should be fixing broken links yourself as it improves not just your SEO but also the user experience. If you’re using WordPress try using a plugin such as “Broken Link Checker” to stay on top of things. Regardless of what platform you use, you should also be using Google Webmaster Tools which also report crawl errors and broken links.