Nobody knows your small business like you do. Nobody knows your customers like you do. Unless you’ve got deep pockets to hire the best talent it’s almost impossible to get a surrogate to speak on your behalf with your knowledge, passion, and insight into your small business and your customers.
Sure you can use an agency to take the grunt work out of your social media. Need an infographic done? Collect the data and farm it out. Need a video edited, your website tweaked, or a banner created for you Facebook page? Farm out the work. Need someone to help you with your strategy, editorial calendar and get you set up with the tools you need to do the job efficiently – hire someone!
Need to respond to a customer or patient who had a bad experience at your practice or small business – you need to do that yourself. You’d be pissed at being put on the long finger by some faceless agency woman, so why would you expect any different of your most valuable assets – your customers?
Want to tell your story as authentically as possible? YOU need to tell your story, engage your customers, and be on the front lines of your social media accounts so that you can listen to what your customers are telling you and seize those opportunities.
Managing social media isn’t like war. Sitting back 200 miles behind the front lines sipping chardonnay and only reading reports while the
agency troops do the interacting means that you will be unplugged from vital information about what your competitors are doing and what your customers really want. In a small business, you can’t be the social media General that only sees the big picture as reported to you – the key to social media is in the details. The key is in getting dirty, hearing first hand what your customers want and spotting the trends before they occur – an ability that only comes from being in the trenches.
Put in the work. Do your 6 hours a week (minimum) and you will see the payoff.