Why Streamers Can’t Rely On Twitch Alone To Build An Audience

When building your audience or brand you need to be where your customers are if you want to reach them, but limiting yourself to just one network imposes unnecessary limits on your growth.

I addressed this very topic on Cranky Gamers with Steven Hodson a couple of weeks ago. We were discussing how Twitch streamers can use social media to grow their streams when the following statement was thrown out in the chatroom:

Facebook is useless to Twitch streamers except for a central page to go for a schedule. Twitch is it’s own social network.

While the advice given is targeted at Twitch streamers, it holds true for anybody trying to build an audience or brand of any kind.

The Case Against Having An Agency Manage Your Social Media

Nobody knows your small business like you do. Nobody knows your customers like you do. Unless you’ve got deep pockets to hire the best talent it’s almost impossible to get a surrogate to speak on your behalf with your knowledge, passion, and insight into your small business and your customers.

Sure you can use an agency to take the grunt work out of your social media. Need an infographic done? Collect the data and farm it out. Need a video edited, your website tweaked, or a banner created for you Facebook page? Farm out the work. Need someone to help you with your strategy, editorial calendar and get you set up with the tools you need to do the job efficiently – hire someone!

Need to respond to a customer or patient who had a bad experience at your practice or small business – you need to do that yourself. You’d be pissed at being put on the long finger by some faceless agency woman, so why would you expect any different of your most valuable assets – your customers?

Want to tell your story as authentically as possible? YOU need to tell your story, engage your customers, and be on the front lines of your social media accounts so that you can listen to what your customers are telling you and seize those opportunities.

Managing social media isn’t like war. Sitting back 200 miles behind the front lines sipping chardonnay and only reading reports while the agency troops do the interacting means that you will be unplugged from vital information about what your competitors are doing and what your customers really want. In a small business, you can’t be the social media General that only sees the big picture as reported to you – the key to social media is in the details. The key is in getting dirty, hearing first hand what your customers want and spotting the trends before they occur – an ability that only comes from being in the trenches.

Put in the work. Do your 6 hours a week (minimum) and you will see the payoff.

Why Social Media Marketing? – Drive-By Marketing Podcast

“Why should we bother with social media marketing? We have a website and most of our business comes from Word of Mouth. We’re actually a profitable and very successful local company. Isn’t this just another expense?”

I hear questions like that a lot, and it’s easy to empathize with small business owners who can see social media as just another drain on their already tight time and financial resources.

In the video and audio below I cover 5 reasons why you’re small business needs to be engaged on social media.

Here’s the TL;DR (Too Long Didn’t Read) version for those of you can’t watch or listen right now:

Honestly, it’s not a matter if you should be engaged in social media marketing, it’s only about how  well you commit to doing it.